Document · version 2026-09
The right of withdrawal
Fourteen days to change your mind, without giving a reason. How to exercise it, what you send back, and how long it takes.
1 · You have 14 days
If you buy as a consumer you may withdraw from the contract within 14 days without giving any reason and without penalty. The period runs from the day you, or a third party you indicated, take physical possession of the goods — not from the day of the order. Where an order is delivered in several parcels, it runs from the last one.
2 · How to tell us
Any unambiguous statement is enough. Write to [email protected], use the model form below, or fill in the form on this page. It is enough that the statement is sent before the 14 days are up.
3 · Sending the goods back
You then have 14 days from telling us to send the goods back. The direct cost of return is yours. Please send back the garment complete with its labels, in a condition that lets us put it back on sale: you are liable only for any diminished value resulting from handling beyond what is needed to establish the nature, characteristics and functioning of the garment — the same you would do in a shop.
4 · The refund
We refund everything you paid, including the standard delivery cost, within 14 days of being informed of the withdrawal, using the same means of payment you used. We may withhold the refund until the goods come back, or until you show that you have sent them.
5 · What cannot be returned
Garments made to your measurements or clearly personalised are excluded (article 59 of the Italian Consumer Code). A garment made to order in a STANDARD size is NOT personalised, and the right of withdrawal applies to it in full.
6 · This is not the guarantee
The right of withdrawal is one thing; the legal guarantee of conformity — two years, articles 128 to 135 of the Consumer Code — is another, and it covers a garment that is faulty or not as described. The two are separate and neither takes anything from the other.
7 · The model withdrawal form
This is the form set out in Annex I, part B, of the Italian Consumer Code. You are not obliged to use it — any clear statement will do — but we are obliged to give it to you.
(complete and return this form only if you wish to withdraw from the contract) To: Parea Sons S.r.l. — Via dei Carretti, 1 — 25040 Corte Franca (BS), Italia — [email protected] I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: .............................................................. Ordered on / received on: .......................................... Name of consumer(s): ............................................... Address of consumer(s): ............................................ Signature of consumer(s) (only if this form is notified on paper): .............................................................. Date: ..............................................................
Declare your withdrawal
Fill this in and we will record it straight away. You need the order number (it is in the confirmation email) and the email address you used.
We have recorded your withdrawal. We have written to you with what to do next.