Service
Shipping and returns
What shipping costs, how many days it takes, and how to send back a garment that is not right.
1 · Where we deliver
We currently deliver to Italy only. We are working on the rest of Europe: if you are writing from elsewhere, get in touch and we will arrange it by hand.
2 · What it costs
Shipping costs €8.00 and is free on orders of €500.00 or more. The cost is always shown in the order summary, before you confirm — never added afterwards.
3 · How long it takes
8 to 14 working days from the moment the order is confirmed, and in any case within 30 days, as article 61 of the Italian Consumer Code requires. We ship with GLS: we write to you when the parcel leaves, with the number to follow it.
4 · If it does not arrive
If we fail to deliver within the agreed period you may set an additional reasonable period; if that too passes, you may terminate the contract and be refunded in full. Risk passes to you when you, or a carrier you chose rather than us, take physical possession of the goods — so a parcel lost by our carrier is our problem, not yours.
5 · Sending something back
You have 14 days to change your mind, without giving a reason. The direct cost of return is yours. How it works is set out on the withdrawal page.
6 · If a garment is faulty
That is not a return: it is the legal guarantee of conformity, two years from delivery. Write to us with the order number and a photograph, and we sort it out — repair, replacement, or a refund. It costs you nothing.
7 · Choosing the right size
Every product page has its own size guide, with the correspondence between Italian, French and German, British and American sizes. Getting the size right the first time is better than any returns policy.
See also the right of withdrawal, the Conditions of Sale and the size guide.